Texting - Appointments, Reminders, Services

Set-up 1-way Texting:

You can text your customers from a single company number!

• Appointment Notices / Reminders
• Service Reports - (Digital Door hanger, Work Ticket, etc..)
• Custom Message - Type from the computer or device to send to your customers
• Quotes 

To setup your texting, please visit this page to complete the enrollment form

https://poolofficemanager.com/texting  - SIGN UP Link

Note: Text messages can be sent, all replies to your texting message will receive an autoreply stating that the phone number does not accept text messages.

Pricing (Updated January 1, 2026):

• Monthly fee for the phone number — $10

• Cost per text message — 2 cents per message & 4 cents per picture

(Example: Monthly fee + 200 texts with 100 pictures = $10 + $4 + $4 = $18 total)

Appointment Texts

When you access an appointment page and click the text button, you will be presented with three options:

• Scheduled: “From: ‘Company Name’ — Appointment Scheduled for ‘Date’ for ‘Service Type’. Appt notes: ‘Customer Notes’
• En Route: ‘Company Name’ your service professional is on the way.
• Arrived: ‘Company name’ has arrived!

Text Completed Services

When a service is completed, you can send both the service notes and accompanying images to your customers.

• Message: ‘Company Name’ has completed service.
• Service notes: “Customer Service Notes”
• Pictures will be included as well
  
  

Custom Texts

Customer> Customer profile> Text. You can text from your computer or phone!

• Select the saved number that you’d like to text, type your message, and click send!