Deactivated vs Active Users
Learn the difference between deactivated and active users in Pool Office Manager, when to use each status, and how it affects your billing.
What's the Difference?
Active Users
- Can log into POM
- Can be assigned jobs and routes
- Count toward your subscription user limit
- Appear in assignment dropdowns
Deactivated Users
- Cannot log into POM
- Cannot be assigned new jobs
- Do NOT count toward your billable user count
- Historical data is preserved
- Can be reactivated anytime
For how the active-user count turns into your monthly bill (and why a user you deactivate mid-month is still on this month's invoice), see How your Pool Office Manager subscription is billed.
When to Deactivate a User
Deactivate users when:
- An employee leaves your company
- A seasonal worker is off for the season
- Someone is on extended leave
- You need to free up a user slot
How to Deactivate a User
1. Go to Settings in the left sidebar
2. Click Users
3. Find the user you want to deactivate
4. Click on their name to open their profile
5. Click Deactivate User or toggle their status to Inactive
6. Confirm the deactivation
How to Reactivate a User
1. Go to Settings then Users
2. Look for a filter or toggle to show inactive/deactivated users
3. Find the user you want to reactivate
4. Click on their name
5. Click Reactivate or toggle status back to Active
Important Notes
- Deactivating preserves all historical data (completed jobs, time entries, etc.)
- Deleting a user may remove their data - use deactivation instead
- Reactivating a user adds them to this billing cycle's user count — see How your Pool Office Manager subscription is billed
Need Help?
Contact support at help@poolofficemanager.com