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Basic Troubleshooting Guide for Pool Office Manager

Running into something weird in POM? Before reaching out to support, try these quick fixes. Most issues are caused by your browser holding onto old data, and a few simple steps will get you back on track.

tep 1: Refresh the Page

Sometimes POM just needs a fresh load.

  • Windows/Chromebook: Press Ctrl + Shift + R
  • Mac: Press Cmd + Shift + R

This forces your browser to reload the page without using cached files. If things look normal again, you're all set.

Step 2: Clear Your Browser Cache and Cookies

If a hard refresh didn't help, clearing your cache and cookies usually will. Here's how to do it in Google Chrome:

  1. Click the three dots (⋮) in the top-right corner of Chrome
  2. Go to Settings
  3. Click Privacy and security in the left sidebar
  4. Click Delete browsing data
  5. Set the time range to Last 7 days (or All time if the issue has been going on a while)
  6. Check both boxes:
    • Cookies and other site data
    • Cached images and files
  7. Click Delete data

Note: Clearing cookies will log you out of most websites, not just POM. You'll need to sign back in to any sites you use.

Step 3: Close Your Browser Completely and Reopen

Don't just close the tab — close the entire browser window.

  • Windows: Click the X in the top-right corner, or press Alt + F4
  • Mac: Press Cmd + Q (not just the red dot — that doesn't fully close Chrome)

Wait a few seconds, then reopen Chrome and navigate back to POM.

Step 4: Log Out of POM and Log Back In

If the issue is still happening after clearing your cache:

  1. Click your profile icon or name in the top-right corner of POM
  2. Click Log Out
  3. Close the browser tab
  4. Reopen the browser and go back to POM
  5. Log in with your credentials

This resets your session and often resolves display glitches, permission errors, or stale data.

Step 5: Try an Incognito / Private Window

This is a great way to test whether the problem is caused by a browser extension or cached data.

  1. Open Chrome
  2. Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac)
  3. Log in to POM in the incognito window

If POM works fine in incognito, the issue is likely a browser extension. Try disabling extensions one at a time to find the culprit.

Step 6: Check Your Internet Connection

It sounds obvious, but it's worth checking:

  • Can you load other websites (like Google)?
  • Are you on Wi-Fi or a wired connection? Try switching.
  • Is anyone else in your office having the same issue?
  • Try restarting your router if everything seems slow.

Step 7: Make Sure Chrome is Up to Date

An outdated browser can cause unexpected problems.

  1. Click the three dots (⋮) in the top-right corner of Chrome
  2. Go to Help → About Google Chrome
  3. Chrome will check for updates automatically
  4. If an update is available, click Relaunch to apply it

Quick Reference

Problem Try This First
Page won't load or looks broken Hard refresh (Ctrl/Cmd + Shift + R)
Old data showing, changes not saving Clear cache and cookies, then log out/in
Buttons not working or page is frozen Close browser completely and reopen
Error after a POM update Clear cache, log out, log back in
Works in incognito but not normally Disable browser extensions one at a time
Nothing is loading at all Check your internet connection

Still Need Help?

If you've tried all the steps above and the issue persists, contact our support team:

  • Email: help@poolofficemanager.com
  • Include: A description of the problem, what you've already tried, and a screenshot if possible