Mobile App Troubleshooting
If you're using the mobile app:
Jobs are not Syncing
1.Connect to quality cell service or wifi on your device
2. Menu > Sync Queue - Try to manually re-sync any job(s) in the queue
3. If needed, screenshot the oldest job in the sync queue and delete it,
this may unblock the sync queue and enable all other jobs to sync.
Note: You will need to resubmit the deleted job.
Other App Issues
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Make sure you’ve installed the latest version of the app.
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Log out, fully close the app, then log back in.
Note: Logging out will delete any unsynced data in the queue. -
If the issue continues, please reply with:
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The username experiencing the issue
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When the issue occurred
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Any relevant details or screenshots
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Symptom-First Checklist
Stuck on the loading ring / login loop
- Update the app to the latest version in the App Store / Play Store — this fixes the majority of login loops after releases.
- Check the subdomain is typed in all lowercase with no spaces.
- Force-close the app fully and reopen.
"Unable to connect to internet" errors
- Confirm the phone actually has data or WiFi, then force-close and reopen the app.
- If it started right after an app or phone update, install the latest POM app version — version mismatches cause false connection errors.
Jobs or data missing / blank screens
- Compare app versions across your team's phones (Settings > Users shows each user's app version). Different versions can show different data — get everyone on the latest.
- Pull down to refresh, or log out and back in — only after confirming nothing is waiting in the sync queue.
⚠️ Before logging out or reinstalling: if a technician has completed service reports that haven't synced yet (spotty cell coverage, offline work), those reports are sitting in the sync queue. Logging out or deleting the app can permanently erase unsent reports. Get the device onto WiFi and let the queue finish sending first.